IT Operations Manager Wireless / ITSM
(m/w/d) vor Ort in Hamburg
Für einen Kunden sind wir derzeit auf der Suche nach einem IT Operations Manager Wireless / ITSM (m/w/d) vor Ort in Hamburg.
Start: asap
Laufzeit: 12 Monate +
Auslastung: 100%
Standort: Hamburg (100% vor Ort gewünscht. Kleiner remote Anteil ggf. nach Absprache möglich)
Sprache: Deutsch & Englisch
Kandidaten aus dem Hamburger Umland bevorzugt.
IT Ops with ITSM knowledges and network background (not a technical profile but have to understand the technical part).
WP Objectives:
Assist project execution and perform operational tasks to establish robust operational processes, guarantee compliance, safeguard operations, and meet SLA standards.
The Activities are :
Wireless IT OPS focal point
- Follow incidents and day-to-day run activities (lead operational team)
- Manage changes (lead operational team)
- Definition & integration of improvement programs
- Ensure properly the Entry into Service of new designs or solution (lead the operational team)
- Handle on demand crisis manager role
- KPIs reporting
- Manage WIreless standard request
Skills:
- ITSM process
- Connectivity : solid knowledge of Radio technologie then good understanding of LAN, security.
- Collaborative and team spirit
- Proactiveness
- Autonomy & reporting
- Excellent relationship with IM collaborators & manufacturing customers.
- Customers service focus